Settlement Navigation & <br> Community Support

Settlement Navigation &
Community Support

One-on-one help, grounded in cultural humility and care.

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We offer national-scale support to help class members complete claims, gather required documents, and access wellness or cultural supports. Most of our team is Indigenous, trained in trauma-informed and culturally safe practice, and fluent in English, French, and some Indigenous languages.

What you get

  • Trained claims helpers across Canada, in-person and virtual
  • Dedicated assistance with form completion, ID/documentation, and process questions
  • Culturally safe referrals to local services and wellness supports
  • Flexible support channels: virtual and in-person events; email, phone, or video call support; in-person community support
  • Accessible and responsive digital tools that work in low-bandwidth environments
  • Human-centered design that makes information clear, usable, and trauma-informed
  • Metrics on support utilization, satisfaction, and outcomes
  • Real-time reporting tools to identify emerging needs and continuous delivery improvements

Explore our work