Experience, Technology & Compliance
What you get
Human-centred experience design (DX + CX): Intuitive, trauma-informed, and accessible experiences built around community and client needs.
- Service planning and activation: Proven methodologies combined with local knowledge ensures services are accessible, culturally safe, and sustainable from day one.
- Innovative technology: Secure platforms, multilingual portals, integrated user journeys and accessible digital services optimized for low-bandwidth and remote contexts.
- Measurement and reporting frameworks: Solid measurement frameworks focussed on outcomes with real-time KPIs, outcomes and optimizations to inform decision making and keep performance on track.
- Compliance and regulatory alignment: SOC1/SOC2 readiness, AODA and WCAG 2.1 AA accessibility, PIPEDA and Quebec CAI privacy compliance.
- Inclusive and culturally grounded governance: Engagement protocols and advisory structures that respect Indigenous rights, OCAP principles, and community leadership.
- Integrated digital and human journeys: Seamless hybrid experiences that connect in-person and online interactions and deliver clear, effective results for communities and clients.
- Inclusive, multilingual content: English, French, and some Indigenous languages available across channels.
Explore our work
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Class Action & Community Communications
Media, communications, and outreach strategy and delivery at every scale. Multi-lingual, culturally grounded, and court-approved campaign design and implementation.
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Settlement Navigation & Community Support
Trauma-informed, human-centred support for communities through settlement processes and other complex initiatives.
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Capacity Bridging & Engagement
Advancing communities’ own priorities by connecting resources, relationships, and opportunities. Community engagement, participatory research, and facilitation.